Legal
Privacy Policy
Last updated: March 16, 2026
Introduction
Neural Arc Inc. ("Neural Arc," "we," "our," or "us") operates Helium AI, accessible at he2.ai and through associated applications. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our platform and services (collectively, the "Services").
By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue use of the Services.
Information We Collect
Information You Provide
When you create an account, subscribe to a plan, or contact us, we collect information you submit directly:
- Full name and email address
- Company or organization name
- Billing and payment details (processed by our third-party payment provider)
- Any content, prompts, files, or data you submit through the Services
- Communications you send to our support team
Information We Collect Automatically
When you use the Services, we automatically collect certain technical information:
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Usage data, including features accessed and time spent
- Log data and error reports
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve the Services
- To process transactions and send related information
- To send technical notices, updates, and support messages
- To respond to comments and questions from users
- To analyze usage patterns and improve user experience
- To detect and prevent fraudulent or unauthorized activity
- To comply with legal obligations
Legal Basis for Processing
If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific information concerned and the context in which we collect it.
We rely on the following legal bases:
- Contract performance — processing necessary to provide the Services you requested
- Legitimate interests — processing for our legitimate business interests, such as improving our Services
- Legal compliance — processing required to comply with applicable laws
- Consent — where you have explicitly provided your consent
Data Sharing
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
- Service providers — vendors who assist in delivering the Services (e.g., cloud infrastructure, payment processing)
- Business transfers — in connection with a merger, acquisition, or sale of company assets
- Legal requirements — when required by law or to protect our rights and users
- With your consent — in any other circumstances where you have given explicit consent
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain certain data for legal compliance, dispute resolution, or fraud prevention purposes.
Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
These measures include encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — the right to request a copy of the personal information we hold about you
- Correction — the right to request correction of inaccurate or incomplete data
- Deletion — the right to request deletion of your personal information
- Portability — the right to receive your data in a structured, machine-readable format
- Objection — the right to object to certain types of processing
To exercise any of these rights, please contact us at privacy@he2.ai.
International Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country.
When we transfer personal information from the EEA to other countries, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission to ensure your data remains protected.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through the Services, and update the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Services after changes take effect constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
We aim to respond to all legitimate privacy-related requests within 30 days.